Privacy Policy

1. What data we collect

• Account data: your name, email address, phone number and other details you provide when you sign up for Botcorp Chat or contact us.
• Kommo data: when you connect the integration, you authorize Botcorp Chat in your Kommo account. We receive your Kommo account ID and subdomain, access tokens, and the contacts, leads and messages the integration needs to work.
• Conversation data: messages, voice messages, images and files exchanged between your business and your customers in connected messengers, together with the names, phone numbers and messenger IDs of the participants.
• Technical data: IP address, browser and device type, and server logs collected automatically when you use our services.

The botcorp.io website does not use advertising or analytics cookies. Botcorp Chat uses only the cookies and browser storage needed to sign you in and keep the service working.

2. How we use data

We use personal data only to:

• provide Botcorp Chat: deliver messages between messengers and Kommo, create contacts and leads, and keep the conversation history;
• run the AI assistants you turn on: suggest and send replies, correct text, transcribe voice messages and recognize images;
• send the broadcasts you set up;
• answer support requests and help you set up the service;
• keep the service secure, prevent abuse and fix errors;
• meet our legal obligations.

We do not sell personal data and do not use data received from Kommo for advertising.

3. Legal basis

We process personal data in accordance with the Law of the Republic of Kazakhstan No. 94-V of 21 May 2013 “On Personal Data and Their Protection”: on the basis of your consent, to perform our agreement with you, and to comply with the law.

When you use Botcorp Chat to talk to your own customers, your business decides which customer data to process and must have a legal basis for it. We process that data on your behalf and only to provide the service.

4. Who we share data with

We share personal data only with parties that need it to provide the service, and only to the extent necessary:

• messaging platforms such as WhatsApp — to send and receive messages;
• Kommo — to sync contacts, leads and messages with your account;
• AI model providers — when AI assistants are on, to generate replies and process voice messages and images;
• hosting and infrastructure providers — to run the service and store data;
• government authorities — only when required by law.

Some of these providers may process data outside the Republic of Kazakhstan. In that case, we transfer data in compliance with the law of the Republic of Kazakhstan.

5. Data retention

We keep personal data while your Botcorp Chat account is active and the integration is connected. After you disconnect the integration or delete your account, we delete or anonymize the related data within 30 days, unless the law requires us to keep it longer.

You can revoke Botcorp Chat's access to your Kommo account at any time by disabling the integration in Kommo.

6. How we protect data

We transfer data only over encrypted HTTPS connections, store access tokens securely, and give access to personal data only to staff who need it for their work.

7. Your rights

You have the right to:

• find out what personal data we hold about you and get a copy of it;
• ask us to correct inaccurate data;
• ask us to delete your data or restrict its processing;
• withdraw your consent to processing;
• file a complaint with the authorized personal data protection body of the Republic of Kazakhstan.

To exercise these rights, contact us using the details below. If you are a customer of a business that uses Botcorp Chat, please contact that business first — we will help it handle your request.

8. Children

Our services are intended for businesses and are not directed at people under 18. We do not knowingly collect personal data of children.

9. Changes to this Policy

We may update this Policy. The current version is always available on this page, and the date of the last update is shown at the top. We will notify Botcorp Chat users in advance of any significant changes.

10. Contact us

For questions about this Policy or your personal data, call us or message us on WhatsApp at +7 (706) 501-79-77. We answer in English and Russian.