Terms of Service
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These terms govern BOTCORP Chat, provided by Individual Entrepreneur Permyakov (the Provider) to a customer using the service for their company. The Provider’s identification and contact details appear below.
By paying an agreed invoice, the customer accepts the version in effect on the payment date. An individually agreed contract or order governs its specific scope. Mandatory customer rights under applicable law remain unaffected.
Service provider and data operator
- Provider
- Individual Entrepreneur Permyakov
- IIN
- 980514351468
- Registered address
- 26, Liniya 3, Balkhash, Republic of Kazakhstan
- Support and data requests
- hello@botcorp.io24/7 support · In English and Russian
1. Service and access
BOTCORP Chat brings together messenger conversations, operator teamwork, AI tools and a CRM connection. The available setup depends on the plan, channels, permissions and company settings. Catalogs, orders and additional workflows, when arranged separately, are not included as features of the Kommo contact card by default.
An account is required to sign in. A workspace is provided by the Provider or made accessible through an invitation from your company administrator. Registration alone does not create a workspace or connect a channel. The customer is responsible for authorized team access and protecting their credentials.
2. Plans and additional charges
The Pricing page lists base plans, USD, KZT and RUB prices, and included workspaces, channels and members. Capacity applies to one company. A member counts once across its workspaces. A channel is one connected messenger account or phone number. Each workspace supports one connected Kommo account.
Standard access activation and updates are included. Extra capacity, migration, configuration and development require an agreed quote. Your CRM subscription, AI and third-party APIs, Meta/WhatsApp/BSP and SMS fees are separate. Usage billed through BOTCORP Chat requires an agreed budget; with your own API key, you pay your provider directly.
3. Trial
The trial lasts 7 calendar days from provision of your first workspace and includes Start plan capacity: one workspace, up to two channels and five team members. Your trial dates are confirmed when access is provided. No credit card is required.
The trial does not automatically become a paid subscription. Agree to a plan and pay the invoice to continue. AI and third-party service usage remain separately payable during the trial. Paid operations may be suspended when the trial ends. The Privacy Policy explains data retention and deletion.
4. Payment and activation
The service is prepaid in full by bank transfer against an invoice in KZT, RUB, USD or EUR. The currency, total, applicable taxes, disclosed bank fees and access period are provided before payment. Prices in different currencies are independent; EUR amounts are agreed separately. Use the recipient bank details on your current invoice.
Payment is recognized when funds arrive. Your first paid month starts when paid access is activated; the start and end dates are confirmed to you. There are no automatic card charges. Additional paid services require agreement.
5. Renewal and suspension
The next invoice is normally sent about 5 calendar days before your period ends. Renewal takes effect after payment. An invoice alone does not commit you to another month or create a debt for that month.
When your paid period ends, paid features and automated sending may be suspended. Support will explain the dates and how to resume. Suspension does not mean immediate data deletion. You can request a copy of your data and resume service during the retention period.
6. Cancellation and termination
Cancel renewal at any time by emailing hello@botcorp.io. By default, access continues until the end of the paid period. State explicitly if you want immediate termination. There is no requirement to give 7, 14 or 35 days’ notice and no penalty for failing to do so.
Disconnecting a channel or CRM does not cancel the whole agreement or request account deletion. You may request data deletion separately at the same email. Termination on lawful grounds, including illegal activity or violation of messenger rules, does not remove your mandatory rights.
7. Refunds
For immediate termination, prepaid unused calendar days are refunded. Used days are charged proportionately to the number of days in the paid period. Only previously agreed, documented, actually incurred, non-recoverable costs not already included in the used portion may also be deducted. A cost is not deducted twice. Completed custom work is paid according to its agreed quote.
Email hello@botcorp.io with the invoice reference and refund bank details. Refunds are processed within 10 business days after the required information is received, unless a shorter statutory period applies. Duplicate or mistaken payments are refundable; applicable bank deductions must be lawful and disclosed in advance. These terms do not restrict remedies for defective service.
8. Plan and price changes
An upgrade requires an agreed proportional charge for the remaining days. A downgrade applies from the next period; channels and members above the new capacity are agreed in advance. Changing plans does not automatically delete your data.
The price of an already paid period does not change. Existing customers receive at least 30 calendar days’ notice of a new price or material terms. Changes apply to the next period beginning after that notice period. You may decline renewal. Publishing this page does not retrospectively amend an individual contract.
9. Support and third-party services
BOTCORP Chat offers human support 24/7 in English and Russian at hello@botcorp.io and through the published phone and WhatsApp contacts. Contact BOTCORP Chat first about this integration. Do not give support your CRM password; authorization takes place on the CRM platform.
CRMs, messengers, AI providers and banks also apply their own terms. Some features depend on their licenses and limits. BOTCORP Chat does not guarantee that a messenger account will never be blocked, that every message is delivered instantly, that AI output is error-free or that a particular business result is achieved. During an incident, we communicate the known cause and help restore service within our responsibility.
10. Data and acceptable use
The customer determines lawful purposes for processing their clients’ data and obtains the necessary basis for conversations, broadcasts and transfers to connected systems. Illegal messaging, fraud, infringement and attempts to access another company’s data are prohibited. Review AI output according to the nature of the task.
The Privacy Policy describes processing, providers, rights, retention and deletion. Disconnecting the integration does not delete BOTCORP Chat history. Deletion from BOTCORP Chat does not automatically delete records held independently in your CRM or messengers.
11. Rights and responsibility
Customers retain rights to their data and materials. Access does not transfer ownership of BOTCORP Chat software. Third-party names and logos belong to their owners. BOTCORP Chat provides an independent integration and is not the CRM provider’s support team.
The parties are responsible under their agreement and applicable laws of the Republic of Kazakhstan. Mandatory rights and liability that cannot lawfully be excluded remain unaffected. Send a complaint and available supporting information to hello@botcorp.io first. The parties seek to resolve disputes through discussion; applicable jurisdiction follows the law and their effective agreement.